Your questions, in detail
Product selection, orders, delivery and returns — useful information in one place.
Choosing a product
How do I choose a product?
Start with the intended area and experience: percussion, heat, vibration or manual massage. Compare the format, settings and specifications. Contact us with the models you are considering if you need help.
Do all models include the same accessories?
No. Accessories, dimensions, modes and power supplies vary by model and variant. Check the product page and ask us before ordering if anything is unclear.
Are all devices rechargeable?
No. Power supply and battery life depend on the product. Check the specific model rather than relying on a range-wide battery estimate.
Where can I find use and care instructions?
Refer to the model’s manual for its use, limitations and cleaning. Instructions for another device may not apply. Contact us with the product name for clarification before buying.
Orders & delivery
Where do you deliver?
We deliver to European Union countries, the United Kingdom and Switzerland. Check your destination at checkout and read the shipping policy.
When will my order ship?
The shipping policy states preparation and dispatch generally take 1–3 working days. The delivery estimate is 5–8 working days and can vary by destination and circumstances. It is not a guaranteed date.
How can I check delivery charges?
Charges for your address and basket appear before payment confirmation. Check the final order total at checkout.
How can I track my parcel?
Tracking information is emailed after dispatch when available. Check your spam folder too. Contact us with your order number if you need help.
Can I change my address or order?
Email us promptly with your order number and requested correction. Changes depend on processing progress and cannot be guaranteed.
Which payment methods are available?
Payment methods for your country and order appear at checkout. Check the options and total before confirming.
Returns & support
How do I request a return?
You have 30 days from receipt to request a return, subject to the conditions and exceptions in our policy. Contact us before sending anything back and wait for instructions. Eligibility depends on the item’s condition and supporting documents.
What if an item is damaged or incorrect?
Contact us upon receipt with the order number, item name and a description of the issue. You can attach photos to your email to help us review it.
When will an approved refund arrive?
The policy provides a refund to the original payment method within 10 business days of approval after receipt and inspection. Your bank may take additional time to display it.
How can I contact SENSO?
Email contact@senso-shop.com or use our Contact page. For an existing order, include its number and the email used at checkout. Never send payment card information.
Is the chat automated?
SENSO chat uses a virtual assistant and responses may contain errors. Contact our team by email to confirm details about a model, order or return.
Missing a detail? Tell us which model interests you so we can check before you buy.
contact@senso-shop.com · Contact us